jilobet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by jilobet ("jilobet," "we," "us," or "our") and applies to all personal data collected through the jilobet website, mobile platform, games, customer support channels, and any other services we provide (collectively, the "Platform").

jilobet is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on jilobet or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the jilobet Platform.

2. Legal Basis for Processing

jilobet processes your personal data on one or more of the following legal bases, as applicable under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilobet — specifically, to create and manage your account, process deposits and withdrawals, and provide access to games and services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and tax reporting requirements.
• Legitimate Interests: Processing is necessary for jilobet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Where required by law, jilobet will obtain your explicit consent before processing your personal data for specific purposes, such as sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3. Personal Data We Collect

jilobet collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

jilobet does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required by law or with your explicit consent. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information except where directly relevant to responsible gaming assessments.

4. How We Use Your Personal Data

jilobet uses the personal data we collect for the following specific purposes:

• Account Management: To create, verify, and maintain your jilobet account, including processing your registration, verifying your identity and age, and managing your account settings and preferences.
• Service Delivery: To provide access to games, process bets and wagers, credit winnings to your account, and deliver all other features of the jilobet Platform.
• Payment Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Legal and Regulatory Compliance: To comply with PAGCOR licensing conditions, anti-money laundering obligations, tax reporting requirements, and any other applicable Philippine laws and regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited activities on the Platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfill our duty of care obligations to players.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, and updates about new games and features on jilobet. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the jilobet Platform.

jilobet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Cookies and Tracking Technologies

jilobet uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytics data that helps us improve our services. A cookie is a small text file stored on your device when you visit the jilobet website.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymized information about how players use the jilobet Platform — such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform's performance and usability.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and game history, to provide a more personalized experience on jilobet.
• Marketing Cookies: With your consent, these cookies track your activity on the Platform to help us deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilobet Platform. For more information on managing cookies, refer to your browser's help documentation.

6. Sharing and Disclosure of Personal Data

jilobet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the jilobet Platform, including payment processors (e.g., GCash, Maya, banking partners), identity verification providers, IT infrastructure and hosting providers, and customer support platforms. All service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than providing services to jilobet.
• Game Providers: Certain technical data and gameplay information may be shared with our game providers, including JILI Games, to facilitate game delivery, resolve technical disputes, and ensure fair play compliance.
• Regulatory Authorities: jilobet is required by law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by applicable regulations.
• Law Enforcement: We may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other legal process, or where we believe disclosure is necessary to prevent fraud, protect the safety of any person, or protect jilobet's legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jilobet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent: We may share your personal data with other third parties where you have given your explicit consent to such sharing.

In all cases, jilobet takes reasonable steps to ensure that third parties receiving your personal data maintain appropriate security standards and process your data only for the purposes for which it was shared.

7. Data Retention

jilobet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active jilobet account, and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Republic Act No. 9160 (Anti-Money Laundering Act) and BIR regulations.
• Identity Verification Documents: Retained for the duration of your account and for five (5) years after account closure, or longer if required by a regulatory investigation or legal proceeding.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to facilitate dispute resolution and service improvement.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, and for one (1) year following any opt-out, to demonstrate compliance with consent requirements.
• Technical and Usage Data: Retained for up to two (2) years for analytics and security purposes, after which it is anonymized or deleted.

When personal data is no longer required, jilobet will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to any individual may be retained indefinitely for statistical and research purposes.

8. Data Security

jilobet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the jilobet Platform is protected using 256-bit SSL/TLS encryption. Sensitive data stored in our systems is encrypted at rest using industry-standard algorithms.
• Access Controls: Access to personal data is restricted to jilobet employees and contractors who have a legitimate need to access it in the course of their duties. All staff with access to personal data are subject to confidentiality obligations and regular privacy training.
• Two-Factor Authentication: jilobet supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: jilobet maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.

While jilobet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your jilobet account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilobet:

• Right to Be Informed: You have the right to be informed about how jilobet collects, uses, and processes your personal data. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data jilobet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain account information directly through your jilobet account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilobet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilobet's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: If you believe jilobet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of the above rights, please contact jilobet's Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with the requirements of the Data Privacy Act.

10. Children's Privacy

The jilobet Platform is strictly intended for adults aged 21 years or older. jilobet does not knowingly collect, use, or retain personal data from any person under the age of 21. This age restriction is a firm legal requirement under Philippine gaming regulations.

If jilobet discovers or has reason to believe that a registered account belongs to a person under the age of 21, we will immediately suspend the account, void any associated bets or winnings, and delete all personal data associated with that account to the extent permitted by law.

If you are a parent or guardian and believe that your child has registered an account on jilobet, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Cross-Border Data Transfers

jilobet primarily stores and processes personal data within the Philippines. However, some of our trusted service providers — including cloud infrastructure providers, game providers such as JILI Games, and certain payment processing partners — may process data in other countries.

Where personal data is transferred outside the Philippines, jilobet takes appropriate steps to ensure that such transfers comply with the requirements of the Data Privacy Act, including ensuring that the recipient country provides an adequate level of data protection or that appropriate contractual safeguards are in place.

By using the jilobet Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the protections described in this Policy.

12. Changes to This Privacy Policy

jilobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the jilobet Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jilobet is protecting your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the Platform.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilobet handles your personal data, please contact our Data Protection Officer using the details below. We are committed to addressing all privacy-related inquiries promptly and transparently.

• Data Protection Officer: jilobet Privacy Team
• Email: [email protected]
• Response Time: We aim to acknowledge all privacy inquiries within 48 hours and provide a full response within fifteen (15) business days.
• Help Center: Visit our FAQ page for answers to common questions about your account and data.

If you are not satisfied with jilobet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official channels.